Support Analyst·Software Developer
Bridging technical depth with human-centred support
Support-oriented IT professional with experience in technical support, programming education, and software development. Strong background in web technologies, databases, and troubleshooting — combined with the communication skills to explain complex issues clearly and resolve them fast. I thrive at the intersection of code and customer, turning friction into solutions.
Experience
Dispatcher
- Coordinated communication between brokers and drivers via phone and email
- Managed shipment documentation and records
- Resolved unexpected logistical issues and delivery delays under pressure
PHP Intern
- Developed learning projects using PHP, Laravel, and MySQL
- Collaborated on group assignments within an Agile workflow
- Adopted software development best practices and team collaboration tools
Programming Teacher · Head Teacher
- Taught web development, Unity, and Arduino to students aged 8–16
- Led a team of 8 teachers as Head Teacher, organising events and meetings
- Guided students through personal programming projects and technical concepts
Technical Support Analyst
- Assisted customers with technical troubleshooting and issue resolution
- Communicated with clients and internal teams via Slack
- Performed database updates and data corrections per business requests
Projects
11/2024 – 06/2025
SALS — Learning Studio Administration System
- Full-stack app with Laravel, React, and MySQL
- Scheduling, client management, and financial tracking
- REST APIs + Telegram notifications for real-time updates
- Dockerised development and deployment environment
07/2025 – 10/2025
Empart — Emotional Support Platform
- Cross-platform well-being app built for WCHL national startup competition
- Backend on Internet Computer (ICP) with Motoko; NFT-based certification
- Auth, secure storage, and real-time data synchronisation
10/2023 – 04/2024
GetIntoHabit — Habit Tracking Journal
- REST API with Laravel and MySQL for a mobile habit-tracking app
- Authentication & authorisation via Laravel Sanctum
- Automated unit and feature tests with PHPUnit
- Managed with Git, Jira, and Confluence
07/2023 – 09/2023
Talent Booster — Game Concept Marathon
- Multidisciplinary team, designed a game concept from scratch
- Contributed ideas in brainstorming sessions and gave structured feedback
- Coordinated goals and deadlines across team members
Education
Bachelor of Software Engineering
Zhytomyr Polytechnic State University